The Site is intended to provide you with information about us and our services and to assist you in obtaining services from us. By using our Site, you represent that you are at least 18 years old. If you are not 18 years old, please do not use our Site or provide us with any information.
We may collect information from you related to the device you are using to review our Site. The information collected may include information such as the type of device, the time and date of your access, your browser type, IP address, and other information related to how your device interacts with our Site. If you enable location services on your device, we will collect the geolocation of your device
You can review educational material and information about Liora without providing us with any additional information. However, to access certain features of our Site (such as to request information, schedule an appointment, order products from the Site, or pay a bill) you will be required to provide us with certain information about yourself which may include your first and last name, email address, shipping address, telephone number, zip code, credit card information, sex/gender, age, and other basic demographic and personal information about you. You may also provide us with health information related to you. If we are assisting you by responding to a specific question, you will also need to provide us with other information (for example a description of why you are contacting us, the best time and method to reach you). If you send us comments or communicate with us via a chat function on our Site, you will also provide us with other information in doing so. We may also collect your information if you sign up for newsletters or for customized information that we may deliver via email or text messages. We may also, from time to time, request additional types of information. For example, we might ask you about your experience on our Site. It’s up to you whether you provide this information. We do not sell or lease your personal information to other parties.
We may share your personal information as necessary to provide you with services and resources, as we describe below.
When you use our Site, we use “cookies” or similar files to collect information about you and your device. Cookies are small pieces of instruction stored on your hard drive or device. They may enhance your experience as you navigate our Site. A “session cookie” disappears after you close your web browser, or may expire after a fixed period of time. A “persistent cookie” remains after you close your web browser and may be accessed every time you use our Site. We may use both session and persistent cookies.
We may use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. We may not recognize or respond to “do not track” technologies employed by your browser.
We may also occasionally use “web beacons” (also known as “clear gifs,” “web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-identifiable information about you. Web beacons are tiny images, placed on a web page or e-mail that can tell us if you have visited a particular area of our Site.
Google Analytics to help us collect and process data. To see how Google uses this data, go towww.google.com/policies/privacy/partners/.
When you provide us with information through our Site, we typically use it to customize your experience and to provide you access to our Site. We use your information to help us improve the design and performance of our Site.
We may use the information you provide to send you notices that may be of interest to you. For example, we may send you appointment reminders, or send you messages to check in with you after you receive our services. Unless you consent, we will not use the information provided by you in a way that is incompatible with the purposes for which it was originally collected or subsequently authorized by you.
We may disclose your information if we need to so a third-party vendor can help us provide our services (for example if we use a vendor to help us manage our Site). We may also use other vendors. We may also disclose your information if, among other things, we are required to do so by law or if acting with a good faith belief that such disclosure is reasonably necessary to: (1) comply with legal process, including, but not limited to lawful subpoenas; (2) enforce the Terms of Service of our Site; (3) respond to legal claims; (4) respond to your requests for appointments, customer services or transaction completion; or (5) protect the rights, property, or personal safety of our Site, its users, or the public.
By providing us with your email address and telephone number, you automatically grant permission to our Site to send you communications, unless you opt out of those communications. You may also manage your preferences and opt out of receiving email and other communications by clicking “unsubscribe” from an email sent to you from us. However, understand that if you opt out of email communications, that will not include opting out of communications for certain operational purposes (for example account creation, shipment alerts and internal support), we will still continue to communicate with you via email for these purposes.
California Civil Code Section 1798.83, known as the “Shine the Light” law, permits individuals who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. We will never disclose your personally identifiable information to third parties for direct marketing purposes without your authorization.
Our Site is committed to protecting your privacy and to protecting your information. If you have any complaints regarding these issues or how we process that information, or any other security-related issues regarding our Site, we urge you to contact us. Email us at firstname.lastname@example.org or call us at 212.433.GLOW.